Unanswered message
The customer gets in touch. Nobody sees it in time.
PDI — Intelligent Digital Presence
Your website can work together with your customer service.
A professional digital presence connected to organised, human and intelligent service — starting with WhatsApp.
Professional website + integrated service + AI under your control.
Opportunities do not wait
Your customer does not wait for your business to become available.
Forgotten quote
The conversation happens, but the follow-up never comes.
Service without context
One person starts. Another takes over without knowing what happened.
Everything on one phone
Important conversations depend on one device or person.
A website should not end at the “Contact us” button.
That is exactly where the most important part of the journey begins.
One connected journey
From the first click to customer service, everything stays connected.
01 · Presence
Someone just found you.
Your site shows up, loads fast and offers the next step — even while you're busy with another customer.
Visitor browsing your site
02 · Contact
One tap turns interest into a conversation.
Straight from the site button into WhatsApp. No form nobody answers, no email nobody opens.
10:47 pm · after hours
03 · Organisation
The message arrives organised, not lost.
Every conversation lands in one hub with source, time and history. Nothing depends on a single person's phone.
Source: website · 10:47 pm · unread
04 · Intelligence
AI already has the reply ready.
It reads the context and drafts an answer inside the rules you set. In seconds, not the next morning.
AI suggestion · awaiting review
05 · Control
You approve. The customer gets it.
One tap sends, another edits. Nothing goes out unless someone says so — or let the AI reply on its own once you trust it.
Delivered and read · 10:47 pm
06 · Continuity
When a person steps in, nothing restarts.
Your team member takes over with the full history on screen and leaves an internal note for everyone else.
Juliana took over · internal note saved
07 · Overview
Your whole team knows what's going on.
Many conversations, many people, one panel. You see what the AI answered, what stalled and what became an opportunity.
PDI hub · 3 team members, 1 history
From the first click to customer service: one connected journey.
Organised customer service
Your service in one place.
Follow conversations, owners, unread messages, history, files and internal information.
Multiple agents
Distribute and follow conversations without losing context.
Integrated AI
Automate tasks without isolating the customer.
History
Know what has already been discussed.
Internal notes
Record observations for your team.
Files
Text, audio, images and documents in the same flow.
Organisation
Know what needs attention.
Automate repetitive work. Keep people where people make a difference.
AI can support your team or reply within the rules you define.
Start with assisted AI
AI prepares, and your team reviews.
Increase autonomy when you are ready
After validation, AI can reply within your rules.
You decide how far automation can go.
Ready to evolve
Start with WhatsApp. Expand when you need to.
PDI organises today's journey and leaves room to connect the next chapters of your operation.
Initial focus
Where conversations already happen for a large share of your customers.
Channels that can join the journey
Instagram
Messenger
Telegram
Email
CRM
Calendar
PDI
Quotes
ERP
Customer service connected to your operation.
When it makes sense and technical compatibility exists, PDI can connect with the systems that support your business.
Start with what solves today's problem.
The structure is modular: new steps, channels and integrations can be added as your business needs them.
More than a website
A digital presence that keeps working after the click.
| Traditional website | PDI |
|---|---|
| Shows information | Presents and serves |
| External CTA | Integrated journey |
| Separate conversation | Organised service |
| Manual service | People + AI |
| Fixed structure | Modular evolution |
Technology adapted
Technology adapted to your business — not the other way around.
We understand
We learn about your business, customers and service.
We design
We define the website, journey, service and automation.
We build
We develop and configure.
We validate
We test and refine.
We evolve
New features arrive as needed.
Prefer to leave some context?
Let's understand your customer service.
Tell us the basics about your operation. Triplo W will review the scenario and suggest the best next step.
Frequently asked questions
The questions we hear most often before getting started
Didn't find your question? Ask us on WhatsAppHiring
The price depends on what your company really needs. During the free diagnostic, we understand your situation, define which modules make sense and present a proposal with the exact investment for your project.
Service and AI
WhatsApp and data
Your next customer can arrive at any time.
Make your digital presence ready to find them, serve them and keep opportunities from slipping away.
No commitment. We first understand your needs.